To me it appears to be an issue with the white balance and not the LCD.

I have been shooting with the Canon 5D Mark III and the Nikon D800 side by side a lot, and when I look at the scene I am shooting and then down at the LCD displays of the two cameras I can see the Canon looks accurate but every time the D800 looks like it has a greenish tint to it. Wondering if it is just the display and not a White Balance issue I decided to test it out.

To me it appears to be an issue with the white balance and not the LCD, please have a look at my test to see if I did this correctly.

Any Nikon shooters out there that can help me understand this better before I start really putting this cameras head to head?

I will try to contact Steve Heiner from Nikon but I don’t have his email address. When I talked to Steve at NAB he told me that the engineers in Japan know about it but have not commented on it yet. In the past couple of days I did read reports from bloggers that Nikon has commented on it that it is not an issue – I’m not sure if this is true or not since I am not a journalist by any means.

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5D Mark3
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  • I’ve experienced the exact same issue within the Canon Kiss X5 (T3i)I shot a photo in video mode of a piece of white paper and I was pleased with the shot as it was perfectly white except when I did custom white balance the video was completely green. :/ In the end I had to send it back to Canon to get it fixed.
    It’s certainly not just Nikon with this problem.

  • Interesting.
    I could see the green tint right after you took the picture on the camera’s screen.

  • Hey Dave,

    There is definitely a green tint there, and from what I could see you were doing everything correctly. I definitely do not have that issue here with my D7000, maybe its an issue with the D800 or it could be the model that you have.

    I would contact Nikon for sure to see if its a known “bug” that they can fix.

  • Maybe try using a full frame white card for balancing the Nikon? Is it possible the 18% and black are throwing the white measurement off?

  • Assuming this is a legit test, which it seems to be, I would prefer this to a hardware problem with the screen. I’m guessing it would be easily fixable with a firmware update. For now it’s a pain in the rear to deal with.

  • @Chad

    This appears to be a firmware issue. (from my small knowledge base)
    just looking at other raw videos on the web you can see the green tint. (In photos as well as in video)

    I bet there will be a new firmware in the future.

    For now, it looks like something that you just have to be aware about.

  • I am glad that I am not the only one with this problem! I think it’s an white balance issue too, the display itself seems fine, if you check the grey card in the brightness settings on the d800 the grey color has no greenish tint at all!
    I hope nikon will address this soon with a firmware update!

  • The Nikon d800 was manufactured with a tinted green screen.
    Nothing to do with white balance. It is normal.

  • It was mentioned as “normal” and a “more accurate” screen by Nikon, according to some articles posted at some sites, although it’s obviously not normal nor accurate at all.

    Some cameras (Canon included) may come with a bit biased white balance and you need to correct it (this is especially important and more obvious when using multiple cameras on a project that need to match), but if that happens with most (if not every) Nikon D800 discards that possibility as a random/small WB bias on “some bodies”.

    If the greenish tint is due to an incorrect in-factory WB, then it’s easily fixable via Firmware Update. If the screen is the problem (which seems not to be the case according to this video) then it won’t be an easy fix (since it would be hardware issue).

    Here there is another article about this (and other) issues:

    Either way, we wonder how Nikon could have missed this obvious issue on such high-end camera? And why Nikon still didn’t post an official statement and firmware update?

    At this point Nikon should post an official and clear statement regarding this matter.

    Canon had to post a product advisory for the 5D Mark III when lot of customers (us included) reported an issue (very small, but issue anyway) and spread it over the net.

    It’s not happy that we all customers who pay for such expensive cameras (and lenses) need to make big buzz to get answers.

    Big manufacturers should be more responsive and “friendly” with their customers, especially japanese ones that are so hard to “reach” and contact.

  • Hi Dave,

    I watched your video and will attempt to troubleshoot your white balance problems (using my existing knowledge of setting Nikon WB and also my reading of the D800 manual, as I do not own a D800).

    There are two things I noticed, which may or may not have had an impact on the way you were custom setting white balance. The D800 (or possibly your copy) may just have white balance issues, but testing is the only way to find out.

    There are two ways to set WB on Nikon: direct measure, and using a reference shot. I saw you select the reference shot to use, but then heard you say “it says ‘Good'”. According to the manual, it will only say “Good” if it is doing a direct measure (p. 157). So right off, what you thought you did may not be what actually happened.

    Next, the manual is not clear on this, but for the “reference shot”, it says that selecting a shot will “…copy the white balance value for the highlighted photograph to the selected preset.” OK, that to me does not mean the same thing as “evaluating white balance from the highlighted photograph”.

    What this could mean is that the cruddy WB you had for the sample shot was just copied to preset white balance. I would not use this method unless you had already nailed WB in the earlier shot.

    Now, one final thing, according to the manual it says “frame the reference object so that it fills the viewfinder”. To me, this says that the middle gray must fill the entire frame. It is very possible that the three bands threw off the setting when you actually did a direct evaluation.

    Please try the following, and then get back to us:
    1) Hold down the WB button and rotate the dial until ‘Pre’ shows (then release the button)
    2) Hold down the WB button until ‘Pre’ flashes
    3) Frame your neutral gray object to fill as much of the frame as possible (Nikon says that focus is not necessary so feel free to get close, but of course don’t change the lighting)
    4) Press the shutter button once framed, before it stops flashing
    5) Check that the result says ‘Good’
    6) Take a new shot and evaluate the results in Lightroom

    This should set your WB to the correct value for that lighting, and there is no need ever enter the menus and use a reference shot.

    I have found Nikon White Balance to be much more forgiving than what I laid out above, but we need to be careful about this to eliminate any possible mistakes. I find that my Nikons can set accurate white balance off of crumpled white napkins in dim Mexican restaurants (no menus required). If you are still having problems then it could very well be related to a firmware issue.

    The D800 is known to have a green tint to the display, which I’m sure is throwing you off even further, especially for video. Page 52 of the manual gives some information about adjusting the monitor hue, maybe this can fix this green tint problem until Nikon can offer a firmware update to fix it?

    Let us know!



  • Any update on this Dave? I tested this out myself using an expodisc. I found that when a perfect WB is achieved it is green on the camera lcd and correct in LR. I will have to send my camera back if this is not fixed.

  • Hi I too think it is a White Balance issue and not an LCD issue.

    My first shots and video have been good both on the camera LCD and transferred to computer.

    But I took some portrait shots in the garden recently, with much green background, and the faces were green too! Both on LCD and on computer.

    I have not yet adjusted the WB away from its out-of-the-box setting, and have had three Nikon DSLRs, never seen anything like it.

    I also agree it is likely to be a firmware issue given that other shots and video have been perfect, on the LCD and after transfer to PC.

    Let’s hope Nikon breaks cover on this soon, and fixes it urgently.

    Best to all

  • In response to Shawn, Dominic and All:
    I have D800 3 days ago. It’s very annoying of the greenish/blueish with the white balance auto setting. I must do the custom setup the WB:
    from: OEV – Auto1.0.0
    to : OEV – Auto2, A5,M2
    Then the WB color output is accurate as the human eye capture to the object.

    I have called up the Nikon Tech Support to report the serious issue. Looks like the entry level tech support engineer is reluctantly accepting the customers report. As the conclusion, I believe Nikon has the incorrect WB code – this is a bug should be resolving via firmware ASAP. The customers can not tolerate to adjust every single photo to correct the WB in the light room.
    It’s unpleasant D800!

  • Any news about an update? My screen also has this nasty LCD tint. It is impossible to get the white balance right.

  • Any news about an update? My screen also has this nasty LCD tint. It is impossible to get the white balance right..

  • Well, I ended up sending mine back to Amazon. I read a lot of forms that say this green screen is only issue for some and that it hasn’t affected all of them. Really dissapointed in Nikon.

  • Copy and pasted from my flickr comment

    Just got my D800 recently and I finally snapped some shots around the house and this is definitely a screen issue.

    I adjusted all my WB settings to +2 Magenta and all my pictures looked great on the camera LCD. So I import them to my computer to check them out and all the pictures are too Magenta….. So by compensating for the green on the LCD my RAW pictures on my computer reflect the +2 Magenta setting.

    I don’t understand how that could be anything but the LCD screen….

    Ok, so after taking two pictures with same settings, same lens, same custom WB in Kelvin mode I realized hey…. why not just take one pictures and copy it to another SD card and display it on my D90. Same picture displayed on different LCD screens for an EXACT comparison.

  • Just tested my camera. Lightroom eyedropper tool yielded the exact white balance the camera had. I follow the exact procedure you did. I am running the most recent firmware. Its clearly not all the cameras. witch makes it seem unlikely that it is firmware

  • The green seems to have gone away on the screen, or less!
    How ever, I do not get an over green cast on image. I did, how ever, get a very green shadow on the bride etc, when taken on grass and very strong sunlight. I don’t seem to remember this on my d700.

  • Hugh, the green you’re getting is caused by the reflection from the grass on the bride. Strong sunlight will reflect colours onto people giving you colour casts.

    Back to topic, I have the same problem with the d4. Gonna do some investigations next week when I get a chance.

  • I notice the green white balance mostly when shooting indoors, whether I use auto wb, a preset wb, or a custom white balance setting with a grey card. However, that incorrect green displayed on my screen also shows up in Lightroom. Therefore, I believe my LCD is ok. I am hoping a firmware update will correct the issue.

  • Thanks for this video.. I have this exact problem with my D800 .. I purchased this camera to be my main camera and my D700 as my back up and I have hardly used the D800 as when shooting a wedding EVERYTHING is green or too orange and I hate it.. I need to see exactly what I am shooting it’s so annoying. Is there is a fix to this yet?